When every
minute counts.
A breach, ransomware event, or system compromise is a business crisis, not just an IT one. Lexcom's incident response team takes you from first alert to full operation — with disciplined analysis, decisive containment, and a structured return to business.
Three disciplines,
one response team.
Every Lexcom incident engagement moves through the same three core services — understand the threat, stop the bleeding, and get the business running again. Sequential when it has to be, parallel whenever it can be.
Analysis
Before we touch anything, we establish what happened. Our analysts triage the alert, scope the compromise, and preserve forensic evidence — so containment is targeted and any later legal, insurance, or regulatory process holds up.
- Triage, severity classification, and incident scoping
- Forensic evidence capture with chain-of-custody
- Root-cause and attack-path reconstruction
- Indicator-of-compromise sweep across the estate
Containment
We isolate affected systems and cut off the attacker's access — fast — without destroying the evidence we just secured. Then we eradicate the foothold: remove malware, close the exploited gap, and reset what's been exposed.
- Rapid isolation of compromised systems and accounts
- Attacker access revocation and credential resets
- Malware removal and vulnerability remediation
- Threat-actor & regulatory notification support
Business Resumption
Containment stops the loss; resumption restores the business. We rebuild from clean backups, validate systems before they go live, and bring operations back in a prioritized, monitored sequence — then close the loop with a post-incident review.
- Restoration from verified clean backups
- Prioritized, monitored return of critical services
- Heightened monitoring for attacker re-entry
- Post-incident review and control hardening
The investigation doesn't end when the lights come back on.
Once the business is running again, we go deeper. A full forensic investigation reconstructs exactly what happened, how far it reached, and why — then we deliver a written recommendations report that turns the incident into a stronger security posture.
- Full forensic investigation. Deep analysis of preserved evidence, logs, and artifacts to confirm scope, dwell time, and data exposure.
- Definitive incident timeline. A reconstructed, defensible account of the attack from initial access to containment.
- Recommendations report. Prioritized, costed remediation guidance — technical, procedural, and organizational — reviewed with your leadership.
- Audit- & insurer-ready. Documentation formatted to satisfy cyber insurers, regulators, and breach-notification obligations.
Six phases from first alert to lessons learned.
Our three core services map onto a disciplined, NIST-aligned response lifecycle. Nothing is improvised in the moment — the playbook is built, tested, and ready before an incident ever happens.
Detect
Alert from monitoring, a user report, or a third party triggers the response.
Analyze
Triage, scope the compromise, and preserve forensic evidence.
AnalysisContain
Isolate affected systems and stop the spread without destroying evidence.
ContainmentEradicate
Remove the attacker's access and remediate the exploited vulnerability.
ContainmentRecover
Restore from clean backups and return operations in priority order.
ResumptionInvestigate
Forensic investigation and a recommendations report that harden controls.
ForensicsReady before,
responsive during.
You can call us mid-crisis and we will respond — but the best outcomes belong to organizations that have a retainer in place before the incident. Both paths are open.
IR Retainer
RecommendedA standing agreement with response SLAs, a pre-built playbook, and a team that already knows your environment. The fastest, lowest-loss path through any incident.
- Guaranteed response-time SLA on critical events
- Environment-specific IR plan, tested via tabletop exercises
- Pre-agreed notification & escalation procedures
- Retainer hours roll into proactive readiness work
Emergency Response
In the middle of an incident with no plan in place? Call the hotline. We mobilize a response team, take control of the situation, and work the same disciplined lifecycle from wherever you are right now.
- Immediate triage and severity assessment
- Rapid containment to stop active loss
- Forensics and evidence preservation from first contact
- Clear path to recovery and business resumption
Regulated sectors,
real consequences.
We respond where downtime and data loss carry regulatory weight — breach-notification obligations, audit scrutiny, and continuity-of-care or continuity-of-service mandates built into every engagement.
The team that responds
already runs your IT.
Most incident-response firms parachute in cold — learning your environment while the clock runs. Lexcom responds with context: we build, host, and monitor the infrastructure, so containment and recovery start with knowledge, not discovery.
We already know your environment
No cold start. We have the network diagrams, the asset inventory, and the backup architecture — so we contain faster and recover cleaner.
Insurer- and regulator-ready
Evidence preservation, breach notification, and documentation produced to satisfy cyber insurers, auditors, and PIPEDA / HIPAA obligations.
Recovery is built in, not bolted on
Because we manage your backups and DR, business resumption isn't a hope — it's a tested, monitored capability we maintain year-round.
200+ professionals behind the call
A single hotline number connects you to a deep bench — security, infrastructure, and recovery specialists working one coordinated response.
Don't wait for the loss to grow. Call now.
If you suspect a breach, ransomware, or compromise, time is the variable you control least and matters most. Reach a live Lexcom responder 24×7 — or set up a retainer so you never have to make this call cold.